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PlusNet broadband

Contact Details
Telephone Contact Details
Dept  Details  Telephone  Cost  Hours
SalesSales0845 140 0200lo-call07:30 - 22:00 daily
Cust Service CS0114 296 5198Nat geo 07:30 - 22:00 daily
CS0800 432 0200Free
Tech Support BB Faults0114 296 5188Nat geo 07:30 - 22:00 daily
BB Faults0845 140 0080lo-call
Service StatusSS0845 002 0173lo-call24/7

Online Contact Details
 e-mail Sales:  
Cust Service:  
Online Enquiry Form Sales Enquiries

Official Links Community Links
Service Status
Help Assistant
Raise Support Ticket
Network Performance
CS Call Stats  
PlusNet UserGroup
Community Forum  


ISP information

Set up Connection Fee: Free Parent/Group BT Group
Free Modem/Router? Free Dispute resolution CISAS
Contract Length 12/18 Support Location UK
Migration - In Free Customer Base  
Migration - Out Free Provisioning IPStream & 21CN & FTTCIPStream & 21CN & FTTCIPStream & 21CN & FTTC
Standard Line Rental 17.99 Line Rental Mandatory Some

Products and Prices
Note:  Information below is a summary of standard prices.
For special offers and full details of monthly costs see Broadband Price Compare
Product Speed Price Line Total Cap Information Contr Phone Prov   Type
Unlimited 17Mb 13.49 0.00 13.49 Unlimited 12 N 24/1 BT 21CN WBC/WBMC
Unlimited 17Mb 20.00 0.00 20.00 Unlimited 12 Y 24/1 BT 21CN WBC/WBMC
Unlimited 17Mb 22.50 0.00 22.50 Unlimited 18 Y 24/1 BT 21CN WBC/WBMC
Unlimited 17Mb 30.48 0.00 30.48 Unlimited 22.99 for 12m 1 Y 24/1 BT 21CN WBC/WBMC
Unlimited Fibre 38Mb 17.49 0.00 17.49 Unlimited 18 N 40/2 Openreach FTTC
Unlimited Fibre 38Mb 25.00 0.00 25.00 Unlimited New customers only 12 Y 40/2 Openreach FTTC
Fibre Extra 76Mb 22.49 0.00 22.49 Unlimited 18 N 80/20 Openreach FTTC
Fibre Extra 76Mb 30.00 0.00 30.00 Unlimited New customers only 12 Y 80/20 Openreach FTTC

ISP Ratings

Overall ratings
 PlusNet broadband

Avg Total
Stars: 18.42 

Last 5 Ratings and Comments.

Speed Support Reliability Value Satis Comments Added
ISP ratingISP ratingISP ratingISP ratingISP ratingDisappointing.....12-10-20
ISP ratingISP ratingISP ratingISP ratingISP ratingService no doubt constrained by Openreach (technical) and BT Management (commercial/political), but collectively they radiate total apathy about a broken, shoddy ADSL configuration; and they lie and consistently over-charge.19-05-20
ISP ratingISP ratingISP ratingISP ratingISP ratingno issues12-02-20
ISP ratingISP ratingISP ratingISP ratingISP ratingUnreliable. 3 occasions since joining Plusnet (9 months) the services has degraded to as low as 4mbps from guarantee of 42mbps. Two visits by OR who are bored an disinterested.17-01-20
ISP ratingISP ratingISP ratingISP ratingISP ratingX08-01-20

For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server  DNS Servers 
Outgoing Mail (smtp) server 
Email Authorisation
Authentication Format
Router Settings/Setup See standard Router configuration 


Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

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