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About kitz.co.uk info

kitz.co.uk is one of the UK's largest DSL broadband resource & information sites.

This site contains a wealth of information such as how ADSL & VDSL (fibre) broadband works.
There's tips on choosing an ISP, help comparing ISP prices and ISP performance.

A large section of the site is devoted to self help diagnostics and what to do if you run into problems with your broadband connection, such as how to get dsl line stats from your router to understanding how such things as SNR and attenuation can affect your connection. There's also a vast array of tutorials and FAQs about broadband.

It is independently run and a not for profit site.  Unlike some broadband sites, we do not focus only on ISPs which pay commission. Although the site is well known and respected within the ISP industry, our position means that we are free to tell you 'as it is' and allows us to carry information on far more ISPs than most other broadband comparison sites.

If you have a broadband problem and need some help - or just want to say hello - our community forum is frequented by many knowledgeable people, who may be able to assist you. We are a family friendly oriented site so please feel free to join us.

The site is continually expanding, with new pages being added or amended. New pages are normally announced on the Forum.


Site News news
user info Welcome, Guest. Please login or register.
Did you miss your activation email?

xx Site down 14/15 May

May 15, 2020, 11:57:05 AM by kitz
Apologies for the site being down overnight.

As yet i havent been given a full explanation by my webhosts other than it was a network issue affecting their CPanel servers.    I did contact them last night only to be told they were undertaking routine maintenance.   However by about midnight i began to suspect it was something more as I still had access to the server for other things aside from web (http).   I tried restarting various services such as Apache without success and escalated the fault adding my own findings. 

I was also trying to provide any updates via the facebook page https://www.facebook.com/Kitz.co.uk/ which i use for any status notices.

Because i still had access to other services, it was clear that web traffic started to die sometime around 8:30pm.  The only info i have so far for the outage reason is below

Quote
We are currently investigating an issue with some of our cPanel servers (shared, VPS and DS). The sites hosted on these servers are timing out and not responding. We will keep you updated with more information!
Please excuse us for the caused inconvenience so far!

Update

It appears that the issue is network related and we are working on resolving it as soon as possible. Thank you for the understanding!



Thank you those who attempted to notify me that there was an issue... and thanks for your patience and understanding.
6 comments | Write Comment

xx Maintenance 5/6 May 2020

May 03, 2020, 11:45:13 PM by kitz
I've been advised by my hosts that the server will be down for a short-time during off peak for scheduled maintenance.


Quote
The work is now inked in to take place on May 5th, outside of business hours – before 8am and after 5pm.

If work isn't completed before midnight on the 5th we'll continue on the 6th – again, outside of business hours. Although we don't expect to need this time.

There will be a few minutes of downtime while we carry out this work and we apologise for any inconvenience this causes.
2 comments | Write Comment

xx Happy New Year

December 31, 2019, 03:59:41 PM by kitz
As 2019 draws to a close and a new decade is almost upon us, the staff at kitz.co.uk would like to take the opportunity to wish you a happy and prosperous 2020.

Thank you to all our readers and the regular forum contributors who over the past year continue to help make the site the success it is.   Cheers!  :congrats:


7 comments | Write Comment

xx Merry Christmas

December 24, 2019, 07:14:51 PM by kitz
Wishing everyone a Merry Christmas and here's to an enjoyable festive season.

Hopefully you've been good and Santa brings lots of presents...  or at the very least, may your internet connection remain stable.  :)

Best wishes from admin and mods at kitz.co.uk



6 comments | Write Comment

xx Plusnet customers may not be receiving some of their emails

March 01, 2019, 10:40:08 PM by kitz
Please note that forum members who use Plusnet email services may not be receiving email notifications from this site.  The problem appears to be intermittent and has been going on for a few months.   It only came to my attention today as I have also been unable to send personal mail to a Plusnet user, which is how & when I discovered it has also been affecting mail notifications for the forum mail (which is not usually monitored). 

We are not the only site who is affected.  Plusnet users should be aware that they may not be receiving all their mail as it is being bounced incorrectly marked as "domain does not exist". 

Plusnet are aware of the issue but seem in no hurry to resolve this - See here.


---
Edited topic title to show that this is a long unresolved issue affecting Plusnet customers who may not be getting emails from various companies.  :(
16 comments | Write Comment

News pages are now dynamically generated via our forums. See here for historic news items.

 

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kitz.co.uk Status status icon
Details of any planned maintenance will be announced on the kitz forum. Maintenance and service status of kitz.co.uk is also posted to our Facebook page which serves as an off site record for problems which may affect our server.
  • No current known issues or scheduled maintenance.
Find kitz.co.uk on facebook Please follow us on Facebook to get latest information on the site status. kitz.co.uk on facebook

 

Contact Info contact
If you have any questions, or wish to leave any comments or suggestions then contact us via the
Discussion and Help Forums.

Please Note

Whilst I appreciate any mail or feedback you wish to send, I am only one person and as such I cannot offer personal advice via e-mail. If you have any questions of a technical nature I encourage you to register and post on the forum where there are many knowledgeable people, and even some ISP representatives, who can help with your query mail or feedback you wish to send,
If you wish to contact me regarding the site, you can do so at:

 
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