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Virgin DSL broadband
 Virgin DSL

Contact Details
 
Telephone Contact Details
Dept  Details  Telephone  Cost  Hours
Sales Sales0800 052 2525Free Open 24/7
Sales0845 840 7777lo-call
Cust ServiceCS0845 454 2222lo-callOpen 24/7
OtherPC Help0906 991 00011 minOpen 24/7

Online Contact Details
 e-mail Sales:  
Cust Service:  
Online Enquiry Form Online contact form
Online tech chat

Official Links Community Links
DSL Service Status      

Notes
No longer retailing DSL.
DSL customers sold to TT
 


ISP information

Set up Connection Fee: 30 Parent/Group Virgin (NTL)
Free Modem/Router? Free Dispute resolution CISAS
Contract Length 12 months Support Location Phillipines
Migration - In Free Customer Base  
Migration - Out Free Provisioning IP & Data Stream & LLUIP & Data Stream & LLUIP & Data Stream & LLU
Standard Line Rental Line Rental Mandatory No

Products and Prices
Note:  Information below is a summary of standard prices.
For special offers and full details of monthly costs see Broadband Price Compare
Product Speed Price Line Total Cap Information Contr Phone Prov   Type

ISP Ratings

Overall ratings
 Virgin DSL broadband
Virgin DSL

Avg Total
Stars: 8.64 
 1.63 
 
 1.68 
 
 2.08 
 
 1.67 
 
 1.59 
 
 
Speed
Support
Service
VFM
Satisfaction


Last 5 Ratings and Comments.

Speed Support Reliability Value Satis Comments Added
ISP ratingISP ratingISP ratingISP ratingISP ratingRidiculous 'fair usage' policy false advertising in regards to what router you will receive (have been given outdated, 6 year old one instead of the one advertised on the site) customer service is patronising and useless.avoi20-08-13
ISP ratingISP ratingISP ratingISP ratingISP ratingpoor performance from such a large company..18-02-13
ISP ratingISP ratingISP ratingISP ratingISP ratingthere is no more to say04-12-12
ISP ratingISP ratingISP ratingISP ratingISP ratingVirgin National (ADSL) is OK most of the time, but at busy periods download crawls. Support is the pits.16-11-12
ISP ratingISP ratingISP ratingISP ratingISP ratingCapped upload to recieve stable performance10-11-12

For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server pop.virgin.net  DNS Servers 194.168.4.100
194.168.8.100 
Outgoing Mail (smtp) server smtp.virgin.net 
IMAP  
Router Settings/Setup See standard Router configuration 

 

Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

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