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Virgin Media broadband
 Virgin Media

Contact Details
Telephone Contact Details
Dept  Details  Telephone  Cost  Hours
SalesSales0800 052 2525FreeOpen 24/7
Cust ServiceCS0845 454 1111lo-callOpen 24/7
Service StatusSS0800 561 0061FreeOpen 24/7
OtherPC Help0906 991 00011 minOpen 24/7

Online Contact Details
 e-mail Sales:  
Cust Service:  
Online Enquiry Form Online contact form
Online Tech chat

Official Links Community Links
Cable Service Status      


ISP information

Set up Connection Fee: 9.99 Parent/Group Virgin (NTL)
Free Modem/Router? Free Dispute resolution CISAS
Contract Length 12/18 Support Location Phillipines
Migration - In Free Customer Base  
Migration - Out NO Provisioning Cable only
Standard Line Rental Line Rental Mandatory No

Products and Prices
Note:  Information below is a summary of standard prices.
For special offers and full details of monthly costs see Broadband Price Compare
Product Speed Price Line Total Cap Information Contr Phone Prov   Type
100 Broadband Only 100Mb 32.25 0.00 32.25 Unlimited   12 N 100/6 Cable only
Vivid 100 & Talk 100Mb 40.00 0.00 40.00 Unlimited 12 Y 100/6 Cable only
Vivid 200 & Talk 200Mb 45.00 0.00 45.00 Unlimited 12 Y 200/12 Cable only
Vivid 200 Gamer 200Mb 50.00 0.00 50.00 Unlimited 12 Y 200/12 Cable only
Vivid 300 & phone 300Mb 55.00 0.00 55.00 Unlimited 12 Y 300 Cable only

ISP Ratings

Overall ratings
 Virgin Media broadband
Virgin Media

Avg Total
Stars: 16.09 

Last 5 Ratings and Comments.

Speed Support Reliability Value Satis Comments Added
ISP ratingISP ratingISP ratingISP ratingISP ratingBeen with Virgin for only a few days, because TalkTalk/Openreach could only manage 10Mbs on a supposed 40Mbs line. No impressed with Virgin organistation, but Nate who installed Hub 3 and cabling was fantastic. Running 50Mbs+06-09-18
ISP ratingISP ratingISP ratingISP ratingISP ratingCall centre refuses to acknowledge noise problems in the area, will not send out an engineer to check, even though there have been > 8 area faults int he past month29-07-18
ISP ratingISP ratingISP ratingISP ratingISP ratingno22-07-18
ISP ratingISP ratingISP ratingISP ratingISP ratingjust terrible. inconsistent, always breaks down leaving me without broadband and television....08-07-18
ISP ratingISP ratingISP ratingISP ratingISP ratingPoor modem (puma 6), can't use own modem. Tech support only follows scripts, impossible to speak to someone who knows what they're doing. Speeds good, mostly. Upload speed is poor.28-06-18

For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server  DNS Servers 
Outgoing Mail (smtp) server 
Router Settings/Setup  


Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

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