There is often some confusion over the "BT company" and the name BT.
The BT Group is split into distinct separate companies, each of them being
responsible for managing and providing services in several distinct
areas. This is to ensure that one part of the group does not have an
unfair advantage over any other organisation that may also sell similar
products or services.
The BT Retail side of the group does not have any advantage or additional
access to the BT Wholesale side of the group as each company within
the group is "Chinese
Any implication by BT Retail that they do have special powers with
BT Wholesale would be a breach of the regulators rules and should be
reported to OFCOM.
The overall BT Group falls into separate Companies:-
BT.com (Retail Group)
Products & services for home & business customers
|Sells telephony communication to the General Public (Home and Business).
They provide the telephone line from our home to the exchange and who we pay
our monthly BT phone bill to.
Sub divisions of this group include:-
~ BT Mobile (Mobile Phone services)
~ BT Shop (Sells telephones and other communication devices etc to the home
- BT Broadband (Part of the BT Retail Group)
Broadband & dial-up internet access products
|Are an ISP and who provide ADSL Internet access for customers.
Will only communicate with its own customers to whom they provide Internet
(BT Broadband/Openworld/BT Yahoo!).
Just like any other ISP, they purchase services from BT Wholesale/BT Openreach and do not get any preferential treatment over and above any other ISP.
- BT Wholesale
Network services & solutions
|BT Wholesale provides network services and solutions to communication companies.
find BT Wholesale across the length and breadth of the UK as they underpin
practically every business that's in the business of communication.
They are responsible for the backbone of IPStream adsl and other routing
between the various telephone exchanges throughout the UK.
BT Wholesale sells network facilities to other businesses such as our
ISPs, who use BT Wholesales infrastructure to transmit data. Most ISPs (aside from Virgin Cable) rely on BT Wholesale's network and services at some point or other in order to provision adsl broadband.
We as people are not customers of BTw and therefore cannot contact
BT.com and BT Broadband are customers of BT Wholesale.
Access network services & products for the UK communications
|Openreach provides services to Communications Providers. Openreach is responsible for the provision and maintenance of the "final mile" copper pairs that connect our homes to the telephone exchange. Telephone and adsl field engineers work for BT Openreach, as do staff in the local exchange responsible for the telephone Main Distribution Frame.
Openreach also has responsibility for and sells telephone communication to other telecommunication providers via their Wholesale Line Rental (WLR) and Local Loop Unbundling (LLU) Services.
If you a have a
question about your telephone or internet services at home or to your business
you should contact your Communications Provider -whoever sends you your telephone bill.
- BT Global Services
Worldwide business solutions & services
A global service provider who help multi-site organisations master the complexity
of business communication.
As mentioned above we are customers of our ISP, who are in turn customers
of BTWholesale, therefore if we run into problems with our adsl connection.
BTWholesale will not talk to the end user for fault reporting.
Its no good trying to contact BT Retail either or on 151 unless its a line fault, as they can only deal
with faults relating to the voice part of your phone.
If you are passed on to BT Retails ISP section (BT Broadband), they
also cannot do anything further.
There have been some reported instances where BTBroadband may claim
that they will be able to provide a better service such as higher speeds
on a low SNR margin line etc, but this is entirely false. Your adsl
line is provided by BTwholesale and therefore the same restrictions
apply - no matter who your ISP is.
If you have a speed issue that is related to congestion at the local exchange,
changing your ISP will not remedy the problem. When you switch between
IPStream ISPs this is controlled at the RAS by something called Service Selection
Barring (SSB). Migration between IPStream adsl providers involves BTw
setting the SSB to your new ISP. In the vast majority of instances
the equipment at the exchange will never be touched and you will remain
on the same VP, therefore with exactly the same issues.
This is one of the reasons why when I had appalling speeds during summer
2005 there was no point in me trying to swap ISPs. A friend who was
with BTYahoo! on the same exchange and experiencing the same issues
got no further nor any more preferential treatment from BTw than what
I did having Plusnet as my ISP.