Some ISPs have their own tracking status tools that allow you to
check where your ADSL order is up to, but many people do not realise
that you can also check your order status with BT Wholesale.
One of the things that you may notice whilst waiting for activation
is loss of your phone line for 1/2 an hour to an hour whilst the BT
engineer carries out the work on your line. You may have to wait another
couple of days after this though whilst BT test your line.
The following information may help you if you are waiting for your
line to become ADSL activated, or check any orders such as an
- First of all you need to have an account with BT which you can obtain
for free from here.
Use the "register" option at the top of the page.
This allows to you check your online bills or make online alterations
to Friends and Family etc.
- Once you are logged in go to http://www.bt.com/business/ordertracking
- Select the " Track
your landline order " option
You will then be directed to the Order tracking: Landline orders
- The page should give you a list of any orders pending on your
- If you have problems with viewing an order number it may be because
BT has inadvertantly included the last 2 characters twice - If
so remove them to view your order.
Thanks to demonuk for discovering that BT
have moved this service to a new url under the business section.
*** Unfortunately BTw have recently withdrawn
the facility of being able to access their database directly without
an order number. As such the information below no longer works
unless you also have an order number :/
You may be able to find out more information or get an order number
if you try calling 0800 443311. Enter your phone number and use option
3 to check order status. ***
You can check your order status with BT Wholesale by setting up a
login at www.bt.com
This account allows you to look at your telephone bills, and administer
such things as friends and family online.
Once you have an account set up insert your details below:- *
~ The phone number should
include the full area dialing code and not include any spaces or brackets.
customer number can be obtained from your telephone bill and will
be in the format of AA00000000 where 'A' are letters and '0' are number.
Discard any spaces, and letters after the 8 numbers.
*Note: Information input into this
form is not collected, stored or recorded in any way by this site.
This checker will take you to the relevant BTWholesale results page.
It then will show your account number.
Click on "Show All"
Now you will see your order number.
Click on this and you will see the order for IPStream 500 for eg
If your line has not yet been activated by BT it will look something