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Some frequently asked questions, click on the links to reveal the answers.


Outlook Express wont let me view attachments/jpgs

"OE removed access to the following unsafe attachments in your mail".

From Tools >>> Options >>> Security Tab. 
Untick "Do not allow attachments to be saved or opened that could potentially be a virus".

Microsoft have a support article about this issue in OE for a Windows XP SP2 PC which can be found at :-


"Warning The "Block images and other external content in HTML e-mail" option is a security feature that has been included in Windows XP SP2 to protect your computer against junk e-mail (spam).

We recommend that you do not turn off this option.
Click Start, point to Programs, and then click Outlook Express.
On the Tools menu, click Options, and then click the Security tab.
Click to clear the Block images and other external content in HTML e-mail check box.
Click Apply, and then click OK."

If you don't want to turn the option off permanently, open the e-mail and then go to view and click on blocked images which should then show them.

Outlook Express wont open web page links.

Clicking on a link in OE fails to open the url.

1). Check IE is set to open links

2). Try re-registering Internet Explorer

     From start >> run >>
     type iexplore /rereg

3). Try re-registering the dll files:-

     From start >> run >>
     type regsvr32 urlmon.dll     

     Repeat with the following dlls

     regsvr32 Mshtml.dll
     regsvr32 Actxprxy.dll
     regsvr32 Oleaut32.dll
     regsvr32 Shell32.dll
     regsvr32 Shdocvw.dll


How can I stop popups?

There are several free pop-up stoppers available.

My favourite is the google toolbar.
Yahoo also offer a free companion which can stop pop-ups.
Pop Up Manager is free for personal use and works in IE 5 + 6.

Browsers such as Mozilla and Opera offer their own pop-up stoppers.
IE add-ons such as Avant Browser & Myie2 also contain popup stoppers along with other features such as tabbed browsing.

Continuous pop-ups could be indicative that you are infected with a virus or malware,
Follow the instructions in the security help page.

My Browser start page has changed and I keep getting pop-ups for x sites.

It is most likely that your browser has been hijacked.
Follow the instructions in my help page here.

The font size of my browser has gone large/small.

Change the settings from your browsers menu bar.
View >>> Text size.

Another setting that can change your font size is:-
Control Panel >>> Accessibility Options >>> Display Tab.
Using "High Contrast" will set the font size large.

How can I repair Internet Explorer and Outlook Express in Windows XP?


Microsoft have a knowledge based article on how to do this at:-;EN-US;q318378


Where can I get Free Anti-Virus software?

Check out my page here.

Do I need anti-virus software and a firewall?


AV programs only provide protection against virii and worms etc.
A Firewall protects against unauthorised access into your PC from hackers.
More info here.

What is spyware/malware.

This could be something as simple as a tracking cookie which will send information back to a site about other websites you visit. It could also be an application that causes your PC/browser to perform in strange ways and send information back to the author about your PC.
More info here.

I already have Anti-Virus Protection on my PC should I install another?



It is not advisable to have two different AV's running on one PC as this often causes application conflicts.

If you have a decent AV program on your PC and you make sure the virus patterns are kept up to date, there is no need to install another.

Windows Issues

Since Using Adaware to Remove Spyware From My PC , I cant access the internet.

Certain LSP install a file onto your PC and the removal of this malware can cause TCP/IP to "break".
See my page on repairing TCP/IP here.

How can I remove ISP branding from IE + OE?

How can I access the User Account Access Control in XP HE ?

From the start > run > type in
control userpasswords2


How can I remove the "Safely Remove Hardware Icon" from the system tray?

Right-click the notification area > Properties.
Under the Notification area heading > Customize.
Find the Safely Remove Hardware icon > select "Always hide" in the "Behavior" column next to it.

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